Under the direction of Chief Deputy of Communications, Telecommunicators are responsible for all duties that are associated with our regional emergency communications center. Telecommunicators are tasked with monitoring a variety of radio channels and telephone lines, processing emergency and non-emergency calls for service, and performing administrative duties relative to public-safety communications.

• Responsible for management and proper operation of all equipment and systems associated with our regional emergency communications center.
• Telecommunicators shall monitor and process all calls for service received through our regional emergency communications center in accordance with all applicable Massachusetts regulations;
• Telecommunicators shall monitor and process all calls for service received through our regional emergency communications center in accordance with dispatch standards and standard operating procedures.
• Responsible for performing all associated duties in a timely and efficient manner;
• Responsible for complete, accurate and timely call-creation in our CAD system when applicable;
• The Telecommunicator shall accurately document all matters related to the position as they occur;
• Responsible for participating in all training required by the position of Telecommunicator;
• When qualified, may be required to assist in the training of newly hired telecommunicators, 9-1-1 call takers, and CMED operators;
• Responsible for review and compliance of all applicable policies and procedures of the agency;
• Responsible for review and compliance of all policies and procedures associated with the regional emergency communications center;
• Responsible for observing the chain of command and following all lawful orders of superiors;
• Responsible for conducting himself/herself at all times, in a professional, courteous and ethical manner befitting an employee of this agency;
• On occasion Telecommunicators will be required to perform their duties under very stressful conditions;
• Ability to work well with others, teamwork is the cornerstone in the delivery of emergency services in the Communications Division;
• Required to actively participate in shift coverage for any vacancy that may occur, this may include forced overtime. Good attendance is an essential aspect of the position;
• Must be prepared to perform all duties related to the position of CMED operator and 9-1-1 call taker; and

• Current CPR certificate
• Current First responder certificate
• APCO PST-1 certificate
• Must have a high school diploma or equivalent
• Proficiency with computers
• Efficient and accurate typing skills
• Ability to multi-task
• Ability to work in a team setting
• Background in public safety
• Previous dispatch and/or call-taking experience
• Valid Massachusetts driver’s license.
• Able to pass a security clearance background check and drug test

Desirable

APCO EMD certificate